Sales Policy
Effective Date: December 10, 2024
At CrystalSpheree, we strive to offer you a seamless shopping experience. Our Sales Policy outlines the terms and conditions of purchasing from our website, ensuring transparency and satisfaction for all customers.
Order Processing
Once an order is placed, you will receive an email confirming the details of your purchase. Orders are processed and shipped within 2-3 business days (excluding weekends and holidays). Please ensure that the shipping address provided is accurate to avoid any delays.
If we are unable to fulfill your order for any reason (e.g., out of stock, payment issue), we will notify you promptly and either issue a refund or offer an alternative solution.
Pricing and Payment
All prices listed on our website are in USD and are subject to change without notice. The final price at checkout includes any applicable taxes and shipping costs. We accept the following payment methods:
- Credit and Debit Cards (Visa, MasterCard, American Express, Discover)
- PayPal
- Other payment methods may be available at checkout
Discounts and Promotions: Periodically, we may offer discounts or promotional codes. These offers are subject to specific terms and conditions, which will be clearly stated on the promotion details page.
Shipping and Delivery
We ship to the United States and internationally. Shipping fees are calculated based on the destination and the weight of your order. You will be provided with a tracking number once your order has been dispatched.
Estimated Delivery Times:
- Domestic orders: 5-7 business days
- International orders: 10-14 business days (depending on the destination)
Shipping times may vary depending on the carrier and any unforeseen delays.
Sales Tax
Sales tax is applied to all orders in accordance with state and local laws. The applicable tax amount will be calculated and displayed at checkout based on the shipping address provided.
Order Cancellations
Once an order is placed, it is processed quickly, and cancellations are not always possible. If you need to cancel your order, please contact us within 24 hours of placing your order. If your order has already been shipped, you will need to follow our Return Policy to return the item.
Returns and Refunds
We want you to be fully satisfied with your purchase. If you are not happy with your order, please refer to our Refund and Returns Policy for detailed instructions on how to return items.
Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer service team immediately at contact@crystalspheree.com. We will resolve the issue by offering a replacement or refund, depending on your preference.
Customer Support
If you have any questions regarding your order, product availability, or need assistance with a purchase, our customer service team is here to help. You can reach us via:
- Phone: (781) 447-6284
- Address: 22 Old Colony Way, Whitman, 3612 Birch Street, Massachusetts (MA), 02382
- Email: contact@crystalspheree.com
